The buyer is required to read and take note of the current general and special conditions of sale, exchange and refunds.
You have a legal time limit of 14 calendar days from the receipt of your order to communicate your intention to return an article.
Exchanging an item
You may send us an email at firstname.lastname@example.org. Your request will then be studied before sending you a return authorisation number to attach to your parcel together with the appropriate returns address. We will indicate the steps to follow. On its acceptation you will be supplied with a returns authorisation number. In both these cases you may then return the item as indicated to the stated address, in the original packaging, accompanied by the delivery note.
All the items on our website may be exchanged. The articles concerned should be intact, in perfect condition and in their original packaging with the complete labels still attached. They should not have been worn, washed or used in any way or show any signs of wear and tear, they should be in perfect, unused condition and able to be resold as such immediately. Any item that is damaged, incomplete or has broken or spoilt packaging will not be exchanged or refunded.
A mistake in my order
If emmanuelle.d makes an error in your order then the return costs will be taken in charge. In this case please advise us so we may explain the steps that need to be taken.